It’s the time of year again when we all take a moment to give thanks for the things that make our lives (and our business) better. Next year will mark IL’s 10th anniversary. It’s an incredible milestone that we are excited and proud to celebrate. Over the past decade, we’ve continued to be the standard […]

Guest Post by Cyndi Thomason of bookskeep To generate loyalty from customers and employees, Easy customer service is better than Exceptional customer service. This is a major tenant of Roger Dooley, author of the recent book, Friction, and previously, Brainfluence. Dooley was recently a keynote speaker and workshop presenter at this year’s ProfitCon event. He made several important points, but this one really […]